Terms of Service

1. Introduction

By using WaitlistGrow you confirm your acceptance of, and agree to be bound by, these terms and conditions and our Privacy Policy.

2. Agreement to terms

This Agreement takes effect on the date on which you first use the WaitlistGrow platform. If you do not agree to these terms, you must not use the service.

3. License

WaitlistGrow grants you a limited, non-exclusive, non-transferable right to access and use the platform for your own legitimate business purposes, subject to these terms. You may not sublicense, resell, or redistribute access to the platform without our express written consent.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. Where we discontinue the service entirely, we will provide at least 30 days’ notice to active account holders where reasonably practicable.

4. Account & responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate information when registering and to notify us promptly via the feedback form if you suspect unauthorised access.

WaitlistGrow is not responsible for what you do with the subscriber data or content you generate through the platform. You are solely responsible for ensuring your use of WaitlistGrow complies with all applicable laws, including data protection, anti-spam, and consumer protection law.

5. Acceptable use

You agree not to use WaitlistGrow to:

• Collect personal data without a lawful basis under applicable data protection law.
• Send unsolicited commercial messages (spam) to subscribers.
• Create waitlists for products or services that are illegal, fraudulent, or deceptive.
• Promote hate speech, harassment, or violence against any person or group.
• Distribute malware or phishing content.
• Attempt to gain unauthorised access to the platform or other users’ accounts.
• Scrape or extract platform data by automated means without our written permission.

Violation of this section may result in immediate account termination and, where required by law, reporting to relevant authorities.

6. Free plan & pricing

The free plan permits up to two (2) active waitlists at any one time. We reserve the right to adjust plan limits with at least 14 days’ notice to existing users.

Due to the digital nature of the service, payments for any paid plans are non-refundable once access is granted, except where required by applicable consumer protection law.

7. Data processing agreement (GDPR Art. 28)

WaitlistGrow will process subscriber data only on your documented instructions (i.e. operating the waitlist as you have configured it). We will ensure that anyone authorised to handle subscriber data is bound by confidentiality. We will implement appropriate technical and organisational security measures, and we will not engage new sub-processors without informing you first (current sub-processors are listed in our Privacy Policy).

You, as controller, are responsible for having a valid legal basis for collecting each subscriber’s data, for providing subscribers with a privacy notice, and for handling any data subject rights requests from your subscribers. If we become aware of a personal data breach affecting subscriber data, we will notify you within 72 hours.

Upon termination you may request deletion or return of all subscriber data. We will fulfil that request within 30 days.

8. Disclaimer

It is not warranted that WaitlistGrow will meet your requirements or that its operation will be uninterrupted or error-free. All express and implied warranties or conditions not stated in this Agreement — including without limitation loss of profits, loss or corruption of data, business interruption, or loss of contracts — are excluded and disclaimed to the fullest extent permitted by applicable law. This Agreement does not affect your statutory rights.

9. Limitation of liability

WaitlistGrow does not give any warranty, guarantee, or other term as to the quality or fitness for purpose of the service. WaitlistGrow shall not be liable for any indirect, special, or consequential loss, damage, costs, expenses, or loss of profits arising out of or in connection with the provision of the service, whether caused by negligence or otherwise.

WaitlistGrow shall not be deemed in breach of contract by reason of any delay or failure to perform its obligations where such delay or failure arises from any cause beyond our reasonable control.

In the event that WaitlistGrow is deemed liable to you for breach of this Agreement, you agree that our liability is limited to the amount actually paid by you for the service. You hereby release WaitlistGrow from any and all obligations, liabilities, and claims in excess of this limitation.

10. Termination

You may delete your account at any time. Upon deletion, all your waitlists and associated subscriber data will be permanently removed within 30 days.

We may suspend or terminate your account immediately if you breach any provision of these Terms, or if we are required to do so by law or court order. Termination does not affect any rights or obligations that accrued before the termination date.

11. Price adjustments

As we continue to improve WaitlistGrow and expand our offering, prices may increase in the future. We will give existing subscribers at least 30 days’ notice before any price change takes effect on their plan. Continued use after the effective date constitutes acceptance of the new pricing.

12. General terms & governing law

This Agreement is governed by the laws of the Republic of Estonia and applicable European Union law. You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and WaitlistGrow as a result of your use of the service.

You agree not to hold yourself out as a representative, agent, or employee of WaitlistGrow. You agree that WaitlistGrow will not be liable by reason of any representation, act, or omission to act by you.

Any dispute that cannot be resolved by good-faith negotiation shall be subject to the exclusive jurisdiction of the competent courts of Estonia. If you are a consumer in the EU, you may also use the European Commission’s Online Dispute Resolution platform .

If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.